Frequently Asked Questions

Q: Is it safe for us to send you the machines with user data on? How will I know that our data has been properly destroyed?

A: It is completely safe for you to send us your equipment with user data on. We record the serial numbers of the physical hard disks prior to the data destruction; if you choose to have your data physically destroyed then you will be provided with photographic evidence of the hard drive before and after destruction with the serial number visible, alternatively if you choose our standard data sanitisation method, we will securely erase your data using our approved software which produces an official sanitisation certificate, which will detail things like how long the procedure took, the date and time of the procedure and most importantly, the serial number of the drive. This serial number will match up to your asset report which proves which hard disk came out of which computer system which ultimately proves complete data sanitisation.

Q: Are your collections completely free of charge, is there a catch?

A: Our asset disposal collection service is free of charge, although there are some items that do not fall under free-of-charge IT waste category and incurr a small charge (see Our Processes Page) – The only catch is that for small collections, we arrange our vehicles to collect from you when we are already in the area (expedited collection is available).

On rare occasions when disposal charges are incurred, they are are merely to contribute towards our logistical costs and are not a profit making exercise.

Q: What sort of equipment will you take?

A: We collect a wide range of electrical equipment, anything from printers to laptops and computers, to servers and networking equipment. Upon arrival to your site, our engineer will carefully log each item as it enters our vans. You will be provided with a copy of this sheet as well as the waste transfer note.

Q: How long will it take for my equipment to be processed? When will I receive the asset report?

A: We aim to turn around your equipment within 5 working days, although it’s very often much sooner. This will include all data destruction certificates and evidence.

Q: We have several offices which have old equipment that need collecting, is this a problem?

A: Our free collection service is nationwide so that will not be a problem, there will be a different job number for each site. The dates of collection from each site will depend on our van availability and how far apart each site is.